As a trusted local Bethnal Green florist, we take pride in delivering beautiful, fresh flower arrangements to homes and businesses throughout our community. Your experience matters to us, and we want you to be thrilled with your flowers every single time you order from Bethnal Green Florist. That’s why every bouquet is covered by our Fresh Flowers Guarantee, crafted specifically for our Bethnal Green customers.
We guarantee that your flowers will arrive fresh and in excellent condition. Typically, our flowers remain vibrant and beautiful for 5 to 7 days from the day of delivery, provided they are cared for according to our simple flower care guidelines. If you feel your flowers have not met this standard upon delivery, we invite you to review our straightforward returns and complaints procedures below.
Your satisfaction is our first priority. If your flowers are delivered to any Bethnal Green address and arrive damaged or not in peak fresh condition, please contact us as soon as possible. We kindly ask customers to report any issues on the day of delivery or within 24 hours, along with a clear description and, where possible, images showing the concern. This helps us resolve your issue swiftly and maintain our high standards for fresh flower delivery in Bethnal Green.
Our arrangements are designed to stay fresh for a minimum of 5 days from delivery when cared for correctly. In rare instances where your flowers fade sooner, please get in touch within this freshness window. Reports made after 5 days from delivery may not be eligible for refund or replacement, unless exceptional circumstances apply. Our team will always do their best to assist, recognising the importance of trust between a Bethnal Green florist and its community.
If your flowers arrive damaged, wilted, or not as described—and your claim is within the freshness window—you may choose from:
We are flexible and listen to our customers’ preferences. Once your request has been verified, refunds will be processed promptly through your original method of payment. If you select a replacement, we will arrange a fresh bouquet for the earliest possible delivery slot.
If you wish to raise a concern or make a complaint about your order, our friendly team is here to help. Please provide your order details, a description of your concern, and, if relevant, any supporting images. Our florist team will review your complaint carefully and respond within two working days. We strive to resolve all issues to your satisfaction, reflecting our reputation as Bethnal Green’s trusted local flower shop.
Bethnal Green Florist has built a reputation for reliability, freshness and outstanding customer service within our local area. We are honoured to serve families, offices, and local businesses with flowers for every occasion. Our dedication to quality means you can order flowers with confidence, knowing your satisfaction is our highest priority.
Thank you for choosing Bethnal Green Florist. If you have any concerns about your order, please reach out—our team is always here to help and ensure you enjoy the freshest blooms in Bethnal Green.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
