Welcome to Bethnal Green Florist’s e-commerce website. These Terms & Conditions (the "Terms") govern your use of our online ordering service for flower delivery in Bethnal Green and the surrounding areas. By placing an order through our website, you agree to be bound by these Terms. Please read them carefully before ordering. These Terms apply to all online customers within Bethnal Green, as well as our neighbouring delivery areas.
Bethnal Green Florist provides an online platform for the purchase and local delivery of flowers and related gifts. Our service is designed for individuals and businesses seeking flower delivery in Bethnal Green and the surrounding districts. All products are subject to availability. Substitution may be necessary to ensure your order is delivered on time; if substitutions are required, they will be of equal or greater value, and as close as possible to your original selection.
To place an order for flower delivery in Bethnal Green, simply browse our website and select your desired products. Add your chosen items to your online basket and proceed to checkout. You will be asked to provide delivery details, the recipient's information, and your billing address. Please ensure all recipient details—name, address, postcode, and any delivery instructions—are accurate and complete. Mistakes may cause delays or non-delivery, and we cannot accept liability for such instances.
Upon submitting your order, you will receive an on-screen confirmation and an order reference number. An automated email summarising your order details will also be sent. This does not mean your order has been accepted; acceptance occurs only when payment is confirmed, and you receive a follow-up confirmation stating your order is being processed. We reserve the right to reject or cancel orders for any reason, including but not limited to product unavailability or inability to fulfil delivery to your chosen address. In such cases, a full refund will apply if payment has already been made.
Bethnal Green Florist provides same-day and next-day flower delivery services in Bethnal Green and select nearby locations. You will be given the opportunity to select your preferred delivery date at checkout, subject to availability and cut-off times. Deliveries are made by hand, either by our staff or trusted local couriers. We cannot guarantee exact delivery times but will make every effort to accommodate your requested slot. If the recipient is unavailable at the time of delivery, flowers may be left with a neighbour, left in a safe place, or returned to the shop if no viable alternative exists. We will notify you of any unsuccessful delivery attempts and arrange redelivery as needed. Additional delivery charges may apply for redelivery outside our standard schedule.
All orders must be paid for in advance through the payment options provided during checkout. We accept major debit and credit cards as well as select secure online payment methods. By submitting your order, you confirm you have the authority to use the payment card or account and authorise us to take full payment. Made-to-order and express delivery items may require payment at the time of ordering and will not be processed until payment has cleared. Prices are shown in GBP (£) and include VAT where applicable. Delivery charges will be clearly displayed before checkout, and no hidden fees apply. Bethnal Green Florist reserves the right to update prices at any time, but such changes do not affect orders already placed and paid for.
You may cancel or amend your order for flower delivery provided reasonable notice is given. For standard online orders, cancellation or changes can be made up until 24 hours prior to the delivery date. For same-day or next-day delivery orders, cancellations and amendments should be requested as soon as possible following order placement; requests cannot be guaranteed if the order preparation has commenced or dispatch has occurred. To request an order cancellation or amendment, please use the tools provided in your customer account or contact us with your order reference number. Upon successful cancellation in line with these Terms, a full refund will be issued to your original payment method.
Please note that custom or personalised orders, as well as peak period orders (such as Valentine’s Day, Mother’s Day, or Christmas), may have amended cancellation policies due to the perishable nature of flowers and the increased order volume.
We strive to provide the freshest flowers and best service possible. In the unlikely event you are dissatisfied with your order, please contact us within 24 hours of delivery, supplying your order reference number and a detailed description of the issue. Images to support your claim may be requested. All queries will be addressed promptly and refunds or redelivery offered where appropriate. Perishable goods such as flowers are exempt from the right to cancel under the Consumer Contracts Regulations 2013, except in cases of faulty, damaged, or incorrect items. Refunds will be processed only to the original payment method within a reasonable timeframe after approval.
Every effort is made to ensure the products you see online accurately reflect those delivered. However, due to seasonal and supply variations, some flowers or packaging may not always be available. Bethnal Green Florist reserves the right to substitute flowers or gifts of equal or higher value when necessary. If a major change must be made to your selection, we will endeavour to notify you in advance. All images, types, and sizes depicted on our website are for illustrative purposes only, and products may differ slightly from those shown.
Bethnal Green Florist is committed to honouring all obligations under UK law with respect to consumer rights. Our liability for losses you suffer as a result of using our online flower delivery service is strictly limited to the purchase price of the product purchased, except as provided in the clauses below. We do not accept liability for indirect losses, including but not limited to lost profits, loss of goodwill, loss of data, or any consequential loss that arises from use or inability to use our services or delivery delays outside our control (including but not limited to traffic, weather, or recipient unavailability).
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraudulent misrepresentation, or for other breaches for which liability cannot be excluded or limited under applicable law. You are responsible for providing accurate delivery details, and we do not accept liability for late or non-delivery where such errors occur.
Content displayed on the Bethnal Green Florist website—including images, text, logos, and product descriptions—remains the intellectual property of Bethnal Green Florist or our product suppliers. You may not reproduce, copy, or exploit any part of this site for commercial use without express written consent. You may use our website for personal, non-commercial purposes only, and must not misuse it by introducing viruses, attempting unauthorised access, or transmitting any harmful material.
Your privacy matters to us. We collect, process, and store your personal information in accordance with our Privacy Policy and applicable data protection laws. Essential customer, recipient, and delivery data are used strictly for processing your order and, if agreed, for sending you future marketing communications. We do not share your information with third parties unrelated to fulfilling your order unless required by law.
These Terms and any dispute or claim arising from them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. You and Bethnal Green Florist both agree to the exclusive jurisdiction of the courts of England and Wales. Alternative dispute resolution processes may be available for consumers wishing to seek redress outside the court system.
If any part of these Terms is deemed invalid, void, or unenforceable for any reason, that part will be considered separate and will not affect the validity of the remaining terms. Our failure to enforce any particular term does not constitute a waiver of our right to enforce it at a later date. We may update these Terms from time to time. The version in force at the time of your order will apply to your purchase. Please review these Terms regularly if you use our services repeatedly.
If you have any questions regarding these Terms & Conditions or require assistance with your flower delivery order in Bethnal Green, please use the online contact form on our website or write to us using the postal address shown on our contact page. We aim to respond to all customer queries promptly and ensure a positive experience for Bethnal Green and surrounding area customers.
Note: These Terms & Conditions specifically apply to customers ordering online for delivery in Bethnal Green and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bethnal Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bethnal Green.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
